Refund policy

Refund & Return Policy

At Escape Hatch Trading Co., we want you to receive exactly what you ordered. If an item arrives damaged, incomplete, or materially different from its description, we will work with you to make it right.

Returns & Refunds

Items purchased directly through the Escape Hatch Trading Co. website are eligible for a 100% refund when:

  • The item arrives damaged.

  • The item is materially different from its description or listing.

  • The order arrives incomplete or is missing items.

  • The return is requested and the item is returned within 30 days of delivery.

Returned items must be in the condition required to verify the issue. Please contact us as soon as possible after receiving your order if there is a problem.

Consumable Products

New consumable products, including but not limited to boxes of gloves, cleaning supplies, chemicals, aerosols, lubricants, and products such as WD-40, are not eligible for return or refund if they have been opened or used, unless the item arrived damaged, defective, incomplete, or materially different from its description.

Unopened and unused consumable products may be eligible for return within 30 days, subject to the terms above.

Damaged or Incorrect Items

If your order arrives damaged, incomplete, or different from what was described, please contact us and provide photos of the item, packaging, and any relevant shipping damage. This helps us resolve the issue as quickly as possible.

If the return is approved, Escape Hatch Trading Co. will provide instructions for returning the item. Once the returned item is received and the issue is confirmed, a 100% refund of the purchase price will be issued.

Exclusions

Returns may be denied when an item has been used, altered, damaged after delivery, or otherwise changed from its condition at the time of delivery, except when the issue was caused by damage during shipping or the item was not as described.

This policy applies to purchases made directly through the Escape Hatch Trading Co. website. Additional terms may apply to purchases made through third-party marketplaces.

Contact Us About a Return

To request a return or report an issue with your order, please contact us within 30 days of delivery:

Email: Office@EscapeHatchTradingCo.com
Phone: (541)841-8383

Please include your order number, the item(s) involved, and a brief description of the issue. Photos may be requested for damaged, incorrect, or incomplete orders.

Please do not ship an item back without receiving return instructions from Escape Hatch Trading Co.

Escape Hatch Trading Co. reserves the right to review each return request to ensure it meets the requirements of this policy.